Privacy Policy

Last updated: March 21, 2025

This Privacy Policy describes how Calista London (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from calistalondon.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we refer to information that identifies, relates to, describes, or can be associated with you.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

  • Contact details including your name, address, phone number, and email.

  • Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.

  • Account information including your username, password, security questions, and other information used for account security purposes.

  • Customer support information including the information you choose to include in communications with us.

Some features of the Services may require you to directly provide certain information. Choosing not to provide it may prevent you from accessing some features.

Information We Collect About Your Usage

We may automatically collect certain information about your interaction with the Services ("Usage Data") using cookies, pixels, and similar technologies ("Cookies").

Usage Data may include:

  • Device and browser information

  • Network connection details

  • IP address

  • Interaction data with our Site and Services

Information We Obtain from Third Parties

We may obtain information from third parties, including:

  • Service providers supporting our store, such as Shopify.

  • Payment processors who collect payment details to complete transactions.

  • Advertising and analytics partners using tracking technologies such as pixels, cookies, and SDKs.

All third-party information is handled according to this Privacy Policy.

How We Use Your Personal Information

Providing Products and Services

We use your personal information to:

  • Process payments

  • Fulfill orders

  • Provide shipping and delivery

  • Manage accounts

  • Handle returns and exchanges

  • Send order and account notifications

Marketing and Advertising

We may use your information to send promotional emails, SMS, or advertisements and improve the relevance of advertising.

If you are located in the EEA, the legal basis is our legitimate interest under Article 6 (1) (f) GDPR.

Security and Fraud Prevention

We use personal information to detect and prevent fraud and protect our Services.

Customer Support and Improvements

We use your information to provide support and improve our Services.

Cookies

We use Cookies to operate and improve our Site, remember preferences, and analyze traffic.

You can disable cookies in your browser, but this may affect Site functionality.

Learn more: https://www.shopify.com/legal/cookies

How We Disclose Personal Information

We may share personal information with:

  • Service providers (payment processors, shipping partners, analytics providers)

  • Marketing and advertising partners

  • Affiliates within our company group

  • Authorities when required by law

  • Third parties with your consent

We do not sell sensitive personal information without your consent.

Third-Party Websites and Links

Our Site may link to third-party websites. We are not responsible for their privacy practices.

Children's Data

Our Services are not intended for children, and we do not knowingly collect children's personal data.

Security and Retention

No system is completely secure. We retain personal data only as long as necessary to provide services and comply with legal obligations.

Your Rights

Depending on your location, you may have the right to:

  • Access your personal information

  • Request correction

  • Request deletion

  • Request transfer of your data

  • Opt-out of marketing

  • Withdraw consent

You may contact us to exercise these rights.

Complaints

If you have concerns, please contact us first. You may also contact your local data protection authority.

International Users

Your information may be processed outside your country, including by international service providers.

We use legally approved safeguards for international transfers.

Company Information

Calista London is part of the Calista Global Limited Group, incorporated in Hong Kong at the address below:

Suite C, Level 7, World Trust Tower
50 Stanley Street
Central, Hong Kong

Contact

If you have questions about this Privacy Policy or your personal data, please contact us at:

Email: calistalondon.contact@gmail.com

For the purposes of applicable data protection laws, Calista London is the data controller of your personal information.