Refund Policy
Refund Policy – Calista London
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Eligibility for Returns
To be eligible for a return, your item must be:
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In the same condition that you received it
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Unused and unworn, with tags
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In its original packaging
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Accompanied by a receipt or proof of purchase
To start a return, please contact us at:
info@calistalondon.com
Returns sent without first requesting authorization will not be accepted.
If your return request is approved, we will provide instructions on how and where to send your package.
If the product is not damaged and the correct item was delivered, the customer is responsible for return shipping costs and any applicable restocking fees.
Damages and Incorrect Items
Please inspect your order upon delivery. Contact us immediately if:
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The item is defective
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The item is damaged
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You received the wrong item
In these cases, Calista London will cover the return shipping costs and any applicable fees, and we will resolve the issue as quickly as possible.
Non-Returnable Items
Certain items cannot be returned, including:
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Perishable goods (food, flowers, plants)
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Custom or personalized products
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Personal care and beauty products
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Hazardous materials, flammable liquids, or gases
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Gift cards
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Sale or clearance items
If you are unsure whether your item qualifies, please contact us.
Exchanges
The fastest way to exchange an item is to:
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Request and complete a return
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Place a new order for the replacement item
European Union – 14-Day Cooling-Off Period
If your order is delivered within the European Union, you have the legal right to cancel or return your order within 14 days, without providing a reason.
The item must still be:
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Unused
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In original packaging
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With tags
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With proof of purchase
Refunds
Once we receive and inspect your return, we will notify you whether your refund is approved.
If approved:
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Refunds are issued to your original payment method
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Please allow up to 10 business days for processing
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Your bank or credit card provider may require additional time
If more than 15 business days have passed since your refund was approved, please contact us at: